Complaint / review text:
I booked a hotel room with Orbitz.com on Thursday March 28. Got a confirmation email & charged my credit card in advance. 2 days later I get an email that says, "Due to a technical error, the rate quoted for your reservation was not correct and will not be honored by the hotel. As a result, we have been instructed by the hotel to cancel your reservation." Orbitz should be held responsible for their advertising & if they post a room at a certain rate they need to honor & they can take it up with the hotel if need be. I want the merchandise (hotel room) that I paid for and if Orbitz cannot get the room at that price they should fill in the remainder for me. That is the fair and honest way to do business.