Complaint / review / scam report
GTASA - Global Travel Alliance SA
Refusal to terminate Contract

Complaint / review text:
This is on behalf of my mother in law, as she has no access to the internet. As an elderly lady she was conned into taking out a contract with GTASA. When her husband became ill, she could not afford the payments, and tried to end the contract. No feedback was given, and deductions from her account continued. She then stopped the debit order at the bank. We tried again to end the contract, and she was now told it is impossible, and she has to pay the amounts due that the stopping of the debit order caused. Nobody gave her feedback, and nobody called to ask for her payments, so she could explain. Now they want over R14 000. GTASA, you should be ashamed of yourselves. Your holidays are not so cheap. Please help these elderly people, and cancel the contract. They don't want it, and they cannot afford it.

Contact information:
Author: Contact with Author


Offender: GTASA - Global Travel Alliance SA

Country: South Africa   State: All Country   City: Johannesburg

Category: Traveling & Tourism

comment

Global Travel Alliance Group January 28, 2021 10:06 AM
Dear Valued Members

We are sorry to hear that our communication has failed in this regard. Please forward us the account number so we can ensure the issue has been resolved to the client’s satisfaction.

We hope that upon contacting us and viewing our specials, that the membership may continue and be used by the family. A special arrangement will be made in respect of any outstanding funds.

Please note that the membership may be used not only by the members but by their extended family, friends and for business usage.

However, if you still wish to cancel the membership, please email us with the title “InComplaint – Cancellation”.

We assure you that our membership program does indeed bring satisfaction to our members who use it. The greatest savings which fully returns the investment made is gained after making a few bookings – 3-5. Some of our members do not spend a lot on their travelling – and in this regard, they are provided with a smaller package which suits their needs, as well as freezing of the account or cancellation.

We believe in our program and assure our members that they bought a membership that will bring quality and savings to their travel experiences.

We received feedback from our large database of members, and due to listening to them, we are introducing a new affiliate marketing program, which is transparent and will speak entirely for itself. This program will provide additional travel rewards, bonuses and savings, and will be announced in the next few weeks at www.globaltravelalliance.co.za.

We sincerely look forward to hearing from you.

Kind Regards
The Global Travel Team
[email protected]
021 833 7200
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