Complaint / review / scam report
GTASA - Global Travel Alliance SA
Zero response on over-billing query

Complaint / review text:
I seem to have been over-billed, 24 month contract and 25 payments have been deducted from my account.

I contacted their accounts department via e-mail and received a reply stating that my account is paid up, but I am overdue with R 1223.07.

Reconciling my bank statement, I send the dates of all the monthly payments as well as the affiliate payment date that they claim was outstanding, and asked them to recon their side in order to sort this out.

No response.

Next day I sent a follow-up email, also with no response.

I called her up and she said she was busy that day, but can have an answer for me the next morning.
She also noted that they did find the annual fee, so that was in actual fact not outstanding.

Late the next morning I sent another follow-up email, still met with no response.

Being on contract in New Zealand, calling them up to plead for customer service is exceptionally expensive and one would certainly expect better service.

Contact information:
Author: Contact with Author


Offender: GTASA - Global Travel Alliance SA

Country: New Zealand   State: All Country   City: Mowbray

Category: Traveling & Tourism

comment

Global Travel Alliance Group January 28, 2021 8:25 AM
Dear Valued Member

Please forward us your membership number via email, so the designated customer service agent may ensure your issue has been resolved.

We have implemented the top systems since the inception of your membership and we assure you of our desire to be transparent and sort this issue out.

We wish to bring to your attention that the GTA membership stands in its own right as a top tier discounted travel and accommodation supplier. Our members derive great benefit in having a long-term membership with a personal travel consultant who provides discounted rates and is available at any time to guide you.

Should you contact us, kindly note that we are providing 2 extra years to the membership due to the pandemic – at no extra cost and no fees due.

Once again, we apologize for the confusion and poor communication, and we look forward to hearing from you.

Kind Regards
Global Travel Alliance
[email protected]
021 833 7200
Information
Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.