Complaint / review text:
I seem to have been over-billed, 24 month contract and 25 payments have been deducted from my account.
I contacted their accounts department via e-mail and received a reply stating that my account is paid up, but I am overdue with R 1223.07.
Reconciling my bank statement, I send the dates of all the monthly payments as well as the affiliate payment date that they claim was outstanding, and asked them to recon their side in order to sort this out.
Next day I sent a follow-up email, also with no response.
I called her up and she said she was busy that day, but can have an answer for me the next morning.
She also noted that they did find the annual fee, so that was in actual fact not outstanding.
Late the next morning I sent another follow-up email, still met with no response.
Being on contract in New Zealand, calling them up to plead for customer service is exceptionally expensive and one would certainly expect better service.