Complaint / review text:
I was overcharged on ticket changes twice. It took a long time to get the first overcharge reduced by $500. Then the changed return ticket (cost $700 extra) from China was tied to a long layover Virgin Airline domestic return and I was quoted $180 for a substitute ticket I obtained on my own for $109! Most of their CS agents are from other countries and don't speak good English or give a damn about your needs. Very little is "cheap" about CheapOair!!! Definitely will not use again.