Complaint / review / scam report
GTASA - Global Travel Alliance SA
No service once they've got your money

Complaint / review text:
I sent an email on Thursday 2 April 2015 at 07h00 asking for a quote for a rental vehicle (which should take about 5 minutes to acquire). At 14h44 someone phoned me to say that they were going home at 15h00 and that they would contact me on Tuesday 7 April. That's fine as the booking I require is only for June. Well, Tuesday has come and gone and I've heard nothing from them.

On a previous occasion I tried to book for the Kruger Park through them, asking for specific camps. They couldn't help me, but I managed to make my own booking, exactly as I wanted it, on the internet. Strange...

On another occasion I asked for a quote for a rental car and I could get it cheaper on the internet.

I have to ask what benefits I've received from making use of GTASA. They were full of promises when selling us their "club", with promises of savings on almost anything (including the Kruger), but I've yet to experience them.

Contact information:
Author: Contact with Author


Offender: GTASA - Global Travel Alliance SA

Country: South Africa   State: All Country   City: Email

Category: Traveling & Tourism

comment

Global Travel Alliance Group January 28, 2021 9:49 AM
Dear Valued Member

Please contact our Reservations Department at [email protected] and title the email “InComplaints – Discounts”. We make guarantees to our members that should our consultants not be able to negotiate cheaper rates, we refund the member double the differences immediately to make use of.

We sincerely apologize for the mishap in communication regarding your June 2015 booking. We wish to assure you that our communication with our members in this technological age has greatly improved. We urge you to contact the above or below so we may ensure your issue has been resolved.

We have listened to our members and appreciate their feedback. To this end, we are introducing a new affiliate marketing program, which enables our members to compound their travel savings by receiving rewards and bonuses. Our passion to truly enhance our members travel dreams and bring it to fruition will be made easier, more interesting and beneficial to all.

We look forward to hearing from you and thank you for having joined our organization.

Kind Regards
The Global Travel Team
[email protected]
021 833 7200
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