Complaint / review text:
I purchased a timeshare form the company by buying points. We were told that we should buy 1800 points to be used every other year.
Festiva explained that as long as we called 30 before date we wanted to travel would be great and we would always get to travel. Well once we booked and signed we found out that they lied to us. Every time we tried to book a vacation we couldn't it was always full. We bought into the timeshare because we had small children and loved to go Orlando which festiva was suppose to have two resorts there.
We soon learned that they only had one resort in Orlando despite what our festiva book said.
We continue to call the company and try to make reservation but continue to stay there is no availability and the points that we have is no enough to vacation. Why would they sell us points we can not use or never have availability, we never get answers.