Complaint / review text:
On Friday 10/3/08 I rented a car from enterprise rental agreement, a silver aveo. I was billed to my debit card $250.00. On Monday 10/6/08 I returned the car at enterprise in San Bernardino and paid cash for my rental in the amount of $41.70. On Tuesday, 10/7/08 I checked my bank account and noticed that on 10/6/08 Enterprise billed my debit card $250.00, causing over 10 items in my bank account to be overdrafted. I immediately called the enterprise branch in San Bernardino and spoke to Evan and he advised me he would credit my account and to call him back the following day.
I also called the customer service dept. At 1-800-264-6350 and spoke with a representative and she advised me she would forward my complaint to a manager in order to be reimbursed for the overdraft fees charged to my bank account. She advised me I would receive a call from manager by the end of the day. As of today I have not received a call. On 10/8/08 I called the enterprise San Bernardino branch and spoke with Nicole and advised her of what happened and she advised me that she would credit my account. As of today 10-9-08 I have not received the credit to my account nor the credit for the overdraft fees.
Enterprise should not have billed my account because I paid cash for the rental; my bank statement reflects a credit of $208 to my account.in no way does enterprise have the authority to hold funds on a rental that I paid cash on. I am requesting my refund from the rental that I paid for and I am seeking from enterprise the overdraft fees that were billed to my checking account as well. Once I returned the rental car and paid the $41.70 in cash for the rental which closed the rental agreement, there was no authorization for enterprise to collect funds from my account.