Complaint / review text:
My dad came to Canada for a wedding in Montreal from South Africa. I booked him a ticket to Edmonton through cheapoair and the cost was $771. He was suppose to fly to Edmonton on the 4th of May but unfortunately he was unwell so I had to book him just a day earlier. I called cheapoair to change the date and the customer representative told me it would cost $406 extra to book a day early. I was shocked. I asked him what were the charges added on. So he said $75 for changing, $150 for penalty and the other were some fees and taxes and changing ratios things. All together I spent $1178 for a domestic flight. If my dad was well I would have never changed the date. After that he said he did the changes and I would get the ticket in 10 mins.
I called my far uncle and asked him if I could email him the ticket and if he could give it to my dad. Since my dad is born in 1947 he has no good relationship with technology and does not even know how to on the computer. I waited for an hour but did not get any e-ticket. I called again and again and again but each and every time I got no response. The CSR said 2 hours then 4 hour and then 8 to 10 hours. On top of that I was waiting on hold each time for more than 45 mins. I got so frustrated I did not know what to do. Finally I called and as soon as the CSR picked up my call I just said "Can I speak to your manager?" Again another long wait. Then I finally got the ticket at 9:47pm in Edmonton that means it was already around 12am in Montreal. The service was so horrible that I have no words for it. I would rather pay a little bit more and book it through the airlines. Never cheapoair again.