Complaint / review / scam report
GTASA - Global Travel Alliance SA
Cancellation of contract

Complaint / review text:
I did not want to go this route but u leave me no choice. I am trying to cancel membership of something that I was bullied into but this can't happen according to u guys. I spoke to Garry told him that I requested this to be cancelled the day after my last debit order went of of which there was 24 payments of R201.64 He said that he understood and a new letter would be sent to me. It wasn't sent instead I was thrown with the whole book by Nicole and actually made felt like a complete. She pointed out that the contract was written in basic English and that I had no excuse for not understanding it. She said that I breached contract for closing my account. There's no breach, I paid the 24 payments. I never even used this nonsense because it was to expensive and the free holiday with which they lured you in wasn't free at all she said that it was there for me to use. Your sales people steamroll over people and they don't except no. They started with a very expensive plan and did not stop until they sold us this nonsense Ubuntu plan we paid the 24 installments and I am prepared to show my bank statements to who ever doubts this. Please cancel this and stop bugging me

Contact information:
Author: Contact with Author


Offender: GTASA - Global Travel Alliance SA

Country: South Africa   State: All Country   City: Head Office

Category: Traveling & Tourism

comment

Global Travel Alliance Group January 27, 2021 10:19 AM
Dear Valued Client

We are sorry to hear that you have been struggling to cancel your membership and that you felt tricked into buying the membership.

We wish to confirm that cancellations are honored – please forward us your membership number so we may ensure your issue has been resolved.

The voucher which our members receive on the day is a discounted travel voucher, averaging discount of 30% on the available cost-effective destinations.

We treat our members with the utmost respect and believe in building relationships. We have listened to our members valuable feedback over the years and developed a program which perfectly suits the feedback we received. The new affiliate program is transparent, at no additional cost and will provide our members with the chance to gain membership rewards which will compound their travel savings. Please visit our website at www.globaltravelalliance.co.za to stand a chance to join the new program.

We look forward to hearing from you.

Kind Regards
Global Travel Alliance
[email protected]
021 833 7200
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