Complaint / review / scam report
GTASA - Global Travel Alliance SA
Cancellation of agreement

Complaint / review text:
I have tried to sell / cancel this contract for 3 years!!! I am my wits end, obviously GTASA are happy to collect from customers but will not do a thing to assist their customers. I dont want to be a customer of them and dont know what else to do anymore. This month they have taken an additional amount off my bank account, no correspondence, no advise on what it is for, nothing, nada. I have sent them so many e-mails explaining that my agreement was paid in full and as I have was retrenched last year to please cancel it, they explained that they will assist me by placing the contract in their "For Sale" section in their monthly news letter at a discounted price. Please for heaven's sake I cannot afford this payment that went of my account and feel bullied by GTASA. I have not received any feedback from them, no updates. Surely as the consumer I also have rights??? Your sales people are bullies. Please cancel this agreement and return the monies that was taken without advising me.

Contact information:
Author: Contact with Author


Offender: GTASA - Global Travel Alliance SA

Country: South Africa   State: All Country   City: Sa

Category: Traveling & Tourism

comment

Global Travel Alliance Group January 27, 2021 10:04 AM
Dear Valued Client

Please forward your membership number so we may address your issue and resolve your concerns.

The membership has a 24month payment plan for the package price, and a small affiliation fee is thereafter paid for the remainder of the contract.

We wish to confirm that we are compliant with the Consumer Protection Act. Please remember to contact our customer care so we may ensure your issue has been resolved.

GTA assists its members to sell the membership via advertisements in our Newsletter as well as pitching your membership to prospective buyers who do not want a full membership with us. We trust our members value this assistance and will communicate with these members on any possible buyer as soon as a sale is possible.

We wish to bring to your attention that the GTA membership stands in its own right as a top tier discounted travel and accommodation supplier. Our members derive great benefit in having a long-term membership with a personal travel consultant who provides discounted rates and is available at any time to guide you.

We are sorry for your bad experience and hope to hear from you.

Kind Regards
Global Travel Alliance
[email protected]
021 833 7200
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