Complaint / review / scam report
Gtasa - Global Travel Alliance Sa
Don't get caught by these fast talkers

Complaint / review text:
In July 2011, we took out a membership with GTASA. We were told how lucky we were because they gave us an extended membership of 20 years for the price of a 10 year membership. Within a few months we realized the stupidity of what we had done but as we had taken out the contract we knew we would have to pay the 24 months payments which with the large deposit was in excess of R24 000. At no time did anyone say we would have to pay penalties to cancel the membership once it had been paid up. I am going to be in my 80's by the time the 20 years is up and am now expected to pay the increasing yearly affiliation fees for the next 15 years or have to pay an exorbitant cancellation fee. Nicole Carstens, a GTASA Client Care Executive says that the Consumer Protection act changed AFTER we took out the Membership and now we are beholdant to pay a cancellation fee of over R8000. Found no major savings and cheaper accom on for the same hotel in FLL and when asked to quote on a skiing trip the cost was extremely expensive. Have done my own bookings on line since. Please people, don't get caught by this 'fast talking' group. Know what you are getting into OBVIOUSLY WE DIDN'T

Contact information:
Author: Contact with Author


Offender: Gtasa - Global Travel Alliance Sa

Country: South Africa   State: All Country   City: Cape Town

Category: Traveling & Tourism

comment

Global Travel Alliance Group January 27, 2021 5:07 AM
Dear Valued Client

Thank you for taking the time to bring your issue to our attention.

Kindly note that a vacation in South Africa for one week usually costs around R9426 for one person. A trip to South Africa for two people costs around R18852 for one week. A trip for two weeks for two people costs R37704.

Our discount policy ensures that clients receive minimum 25% discount. However, discounts may vary between 10% and 67%. Thus, each year, our clients save a minimum of R9426, and over the period of 20 years, R188520.

We thus feel that the membership provides demonstrable benefit to our members, regardless if their travel cost is R5000 per year or R20000 per year. We strive to ensure our members have a package which suits them, in order that we can prove the demonstrable benefit and fulfill the vision of our product.

We have a large database of clients who makes use of the quotes and bookings a few times a year and recoup all fees paid in the first few years of their membership.

Should a member desire to downgrade their higher package to a lesser one, we promise our members that they would not find a more accommodating company than GTA to amend the initial contract.

We value our members feedback over the years, and to that end, we are excited to announce our new affiliate program. This program is transparent, at no additional cost and will provide our members with the chance to gain membership rewards which will compound their travel savings. Please visit our website at www.globaltravelalliance.co.za to stand a chance to join the new program.

Kind Regards
Global Travel Alliance
[email protected]
021 833 7200
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