Complaint / review text:
My wife booked a round trip ticket through CheapOair with American Airlines. She used them because the price quoted was considerably cheaper than the American website. When she ordered the ticket, the price suddenly changed to nearly the same price as the American site. Still it was somewhat cheaper and she continued on. She received the tickets and used the first portion of the round trip ticket. She later received notice from this company that one leg of her return trip had been changed and that her layover in Dallas changed from two hours to five and that she should contact CheapOair if she wanted to change her reservation. She attempted and was on hold for a considerable amount of time.
Subsequently she has tried numerous times to call them and is always on hold. She is a very busy woman and does not have time to sit on hold. I tried to call for her this morning and was on hold for nearly an hour before I gave up. It is obvious to me that they have their money and could now care less about her. American said they could not help since we used this "service". Do not use this company. You would be better off to book directly through the airline. They are much more willing to assist and the price is usually the same anyway.