Complaint / review text:
I was charged $102 for a car that I rented on 7/5/14 from the local branch in my hometown located at 505 N BERKELEY BLVD GOLDSBORO, NC 27534-3475. I returned the car later that night even though it was due back on 7/6/14. Three days after I rented the vehicle, I noticed that I had not received my deposit back, so I called the local agent. I was informed at that time that the cost of the rental was charged to my credit card and not my debit card therefore there was no deposit required.
First let me say that I have rented from this branch several times in the past and I have NEVER authorized charging my credit card! Furthermore, I specifically stated to the clerk, that I was using my debit card. He never informed me that he was charging me otherwise. When I called the local office to report the issue, I received absolutely NO resolution from the the female on the other end of the phone.
I am writing this negative review to WARN others of how easy it is to ripoff customers. It would have been much cheaper to pay a deposit and rent the vehicle for $39 a day as opposed to renting it for the day and not pay the deposit, which ended up costing me $63 more all because a clerk chose to charge me the way he wanted, and not as he was instructed. I am extremely dissatisfied with the service I received and I feel as though I was ripped off!