Complaint / review / scam report
Dish Network
Dish Network Erroneously Debited acct twice for $425

Complaint / review text:
Tech replaced our receiver. Tech took our receiver.

Dish sent us a box to mail back receiver. We contacted Dish and told them Tech took receiver. Dish said everything resolved - throw box away. Dish then billed us $425 for unreturned receiver.

We call Dish - have to talk with 4 people. Get run around. On phone for almost 2 hours. Finally get Dish to agree to credit us.

Get Credit. Next month - Dish debits $425 again. Statement says they billed us for our "REFUND". Talk to 3 more people for another 1.5 hours.

Dish says they didn't debit us again - as I'm looking at my bank account online while I talk to them showing the debit. Finally they agree to credit us -will get in 4-5 days. 7 days later no credit. Talk to dish again - 3 more people and another 1.5 hours.

They want to credit us $367 because they are going to prepay our next statement. Not good enough. We want our money back. My guess is next month they will yet again charge us $425.00 Letter to CEO sent over a week ago - no response as of yet.

Customer service, Supervisors are all incompentent.

If they had taken 2 minutes to look at our statements they could figure it out.

Contact information:
Author: Contact with Author

Offender: Dish Network

   State: Virginia   City: Richmond
Phone: 18886862388

Category: TV & Radio


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