Complaint / review / scam report
Cox Communications
Cox Cable pulled a fast one. Part 2

Complaint / review text:
A lesson in the art of "Bait and Switch."

Last year, after doing a little research, I decided to go with Cox Cable's bundled service; Internet, phone and cable for one price, one bill. Sounds good and convenient, right? Wrong!

As a mature adult, who has been handling business for a long time, I know which questions to ask about the bottom line and fine print. I also asked for quoted prices in writing which I received.

The "bait" is where I was told I would have the same price for my services for 2 years, so when my bill came and it was higher, I called. By the way, I have not had the bundled services for one whole year.

Here's the "switch": my contract did NOT include cable increases, so until my 'contract' expires, they can go up whenever and as often as they deem necessary. Fair? I don't think so. They have 'deep pockets' I do not. I understand some increases but my paychecks are not increasing so if something has to go, I say good riddance to Cox Cable. I will not pay more money for a service who is deceitful, dishonest and doesn't offer full disclosure to loyal customers.

As a side note: Verizon was nice enough to remind me a year has almost passed and if I wasn't happy with my switch, they'd be glad to have me back. You can believe I will have more questions and be wary of anything they try to pull on me. I'll switch as often as I need to in order to stay within my budget.

Contact information:
Author: Contact with Author

Offender: Cox Communications

   State: Virginia   City: Hampton
Address: 1400 Lake Hearn Drive

Category: TV & Radio


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