Complaint / review / scam report
Time Warner Cable
Promised refund hasn't been received as promsied more than 12 weeks ago

Complaint / review text:
Just to give folks a sense of how hard it is to get something in return from Oceanic Time Warner cable and their corporate offices... All I'm trying to do is get my $26 back which started on June 6,2012 and I'm still getting the same answers 3 months later. I've requested the Corporate CEO's email address but don't think they will provide to me... What a shame and let's see how they would be acting if they wanted $26 from me. Oh, that's right!!! It sounds like Credit Agency... Crock of for sure...

See below email chain to get a sense of what you will face when trying to get a refund from these so-called Customer Friendly Corporations.

—< />

9/21/2012

Thank you for your recent inquiry and apologize for the inconvenience.

As stated by the previous representative, your refund check was

Processed. Please allow up to 8 weeks from the date of process since

This is being mailed out by our Corporate office on the mainland.

We have mailed it to the forwarding address you have provided.

If you have any further questions, please feel free to e-mail us again

Or contact our Customer Care Department at 643-2100. When replying to

This e-mail, please include this message as well as all previous

Correspondence regarding this issue.

Thank You for being an Oceanic Time Warner Cable Customer!

Mahalo,

Lanie #1746

Oceanic Time Warner Cable

643-2100

Original Message Follows: —

9/20/2012

Hi Leslie,

It's been 6 weeks and the refund check still never arrived in my

Mailbox.

Excuse me!?!?!?!?!

This is "totally insane" for such a company treating the customer.

Let me know where my check is now!

Your disappointed customer

Sent from my iPad

On Aug 10,2012, at 3:26 PM, Oceanic Time Warner Cable Customer Care

Wrote:

Aloha!

Thank you for your recent inquiry.

Your refund check has been sent to the address you provided. Please

Allow 4-6 weeks for delivery. Our records indicate a print date of

08/07/12.

If you have any further questions, please feel free to e-mail us again

Or contact our Customer Care Department at 643-2100. When replying to

This e-mail, please include this message as well as all previous

Correspondence regarding this issue.

Thank you for being an Oceanic Time Warner Cable Customer!

Mahalo,

Leslie #2207

Oceanic Time Warner Cable

643-2100

Contact Us

Submitted: 08/07/12 22:12: 01

Ip:

First Name:

Last Name:

E-mail:

Daytime Phone:

Nighttime Phone:

Street Address:

City:

Zip Code:

Account Number:

Comment: I would like to file a formal complaint with Oceanic Time

Warner and its associated affiliates. The situation boils down to this

, I deactivated my account on 06/06/2012 and was told that I have a

Credit of $26 which was to be mailed to me within 4-6 weeks of

Registering the transaction.

Needless to say, I had to return to the very same office on 7/16/2012 to

Find out why I hadn't received my refund and was told by the same

Clerk that she didn't know why I hadn't but lets redo the process

And get the money sent to me.

I called customer service on 8/3/2012 again to find out what the

Was happening and was told that she could see that the check was upheld

In the credit office in which I replied, I don't care who, what,

When or where it is, I want my check to which she replied she was

Doing the best that she can and that she left a note to the credit

Department to contact me.

I received a voicemail from customer service on 8/6/2012 telling me that

A check had been printed and that it would be mailed immediately and I

Should receive within 2 business days.

However, I received yet another voicemail on 8/7/2012 that the credit

Department had submitted for the check to be printed but that it had to

Come from the corporate office in North Carolina!?!?!

First, I get muddled word and second I get told that the check would now

Come from North Carolina and it would arrive in another 4-6 weeks!

Seriously, that's a joke isn't it? You've got to be kidding me!

If the shoe was on the other foot and you were asking for payment then

It would have been generating delinquent interest charges since 6/6/2012

And I am about to the point in which I want interest included in the $26

That your company owes me.

That's nearly 2 1/2 months already. This is TOTALLY unsatisfactory,

Frustrating, and quite frankly mentally stressful. You can be rest

Assured that I will inform all of my military counterparts not to ever

Deal with your company because of the awful customer service that I have

Been provided for what is essentially a measly amount of money.

I DO NOT WANT anyone to try and call me but I do want conformation via

Email that you have received this and are taking action.

Regards

Contact information:
Author: Contact with Author

Offender: Time Warner Cable

   State: California   City: Stanford
Address: One Time Warner Cente
Phone: 8888922253
Site: www.timewarnercable.com

Category: TV & Radio

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