Complaint / review text:
When I lost my job of 20 years, Charter TV said they'd work with me on a payment plan (my income dropped to less than half of what it was) until my unemployment started. They lied and refused to even give us an payments or options.
Every time we called we got a person somewhere else in the world (India) and no help whatsoever.
We were loyal, rapid Charter fans, but after almost 10 years of paying $150 a month or more Charter refused to stick with us so we ditched them today.
It was reluctantly but we'll save almost $90 a month through having seperate internet and cable.