Complaint / review text:
We moved into town so I thought maybe we would give Comcast a chance since we could bundle our internet with them, well that was a hug mistake! When I first called to set up service, I was thinking how good their customer service because the person that helped me was extremely nice. The man on the phone did not tell us about an extra $40 fee for our cable, even though I asked over and over if the price he quoted was correct. Therefore when I got my first bill I called. They said no problem, send back the special boxes and they will send us the normal boxes which is the price we were quoted in the first place. She also told me to just pay the amount I was quoted and when the boxes were returned they would credit the difference.
New boxes came and I set them up. There was an issue with the sound so my husband called, they apologized and said they would send someone out and they would credit us $20 for the trouble. The technician came and said they sent us the wrong cables. He gave us the correct ones and then took our old boxes. Next bill came and they never credited us the overage from the first bill, never gave us the $20 credit, and now they were charging us for 6 additional boxes when we only had 3. Called again and found out that they never put in the system that the 3 old boxes had been returned. The lady said not to pay our bill that it would be sent to review and would call us when it was ready.
Well one month later the next bill comes and there were no changes and we were still be charged for six boxes. We called again and were on the phone for over an hour going over all the bills and what we should owe. She understood and we both agreed on what we should owe. She said that she could not make the changes, that it had to be done by a supervisor and he would call with in 2 hours.
Of course he never called and our service was turned off the next day. So I called explained the whole situation and the woman on the phone was extremely rude, she then put the supervisor on the phone and he was even worse. Accusing me of lying and saying that I was trying to not pay my bill. He said that he had no record of any of the stuff I was talking about so he could not change anything. I cancelled service and am so glad I did. When I called my old company they were so happy to have us back that they are paying $300 of our Comcast bill:)