Complaint / review text:
I have been a Comcast customer for 5 years, paying over $200 a month for cable and internet, and have paid my bills on time, like a slot machine.in April of 2014, I ordered MLS Direct Kick sports package. The service did not come through my cable box. I called back seven (7) times. Each time a signal was re-sent. Each time the signal was re-sent, I was billed another $79.00 which was the charge for the service for a year. I found out at my monthly billing, that my bill was $732.26. After multiple phone calls, I was told that my bill was actually $139.76 not $732.26.
This month, same thing happened, only a higher bill, and I did not order any new services, nor get the signal re-sent. My bill is $886.16 for one month. When I called to ask about this bogus figure, all I got was a "ticket number" again. I will have to go through the same time-wasting ordeal, to get my bill back down to its ordinary $219. Comcast has gotten so large and so impersonal and inept.
To top it all off, my Comcast email does not work. I have two other email accounts, iCloud.com and securenym.net, which both work flawlessly. I can not get my Comcast account to send to anyone other than a Comcast email address. Go figure.