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Complaint / review / scam report
Missed appointment and Lies

Complaint / review text:
I wanted to post my absolute displeasure with Comcast after my failed installation or non installation this past weekend. I originally scheduled Comcast to come out and install new service between 3 and 5 pm on a Friday. I was in contact with the installer and was told 3 times that he would be there between 3 and 3:30pm. This time came and went and then I could no longer get in contact with the installer so had to call Comcast directly and was told he would be there shortly. Come 5pm, he is finally somewhere around the corner; however, I had another appointment at 6pm and dispatch said there was not enough time to complete the install. I then rescheduled the install for Sunday between 9am and 11am, as this was their earliest appointment.

On Sunday, I had not heard from Comcast so called at 10:40am to get an eta on the installer. I was then told he was around the corner and should be there in 5 minutes. 30 minutes later I called again asking where the installer was and was told he would be there within 30 minutes (no explanation as to why). Then another 30 minutes go by and I call again to get another update. This customer service person then proceeds to inform me that the installation was never set up for Sunday and doesn't know why I was told they would be there. I asked what was going on as I had set this time with dispatch on Friday and I spoke to 2 other customer service reps. She stated that she didn't know but could only put it in their computer to install on Monday at the earliest.

Well, at this point I was extremely angry and told her what she could do with the Comcast service. Verizon is a little more expensive than Comcast for what I want; however, it will take freezing over for me to go back to Comcast.

Contact information:
Author: Contact with Author

Offender: Comcast

   State: Pennsylvania   City: Horsham
Address: 1500 Market Street
Phone: 180018002662278
Site: www.comcast.com

Category: TV & Radio


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